DGB National Call Centre is a sophisticated centralised facility placing us at the forefront of the South African liquor industry in terms of service, technology and operational excellence.
Our call centre is the single point of entry for our customers where ‘one call does it all’ for speed, convenience and efficiency. Following extensive analysis, our business processes are continuously re-engineered to remain at the cutting edge and our multi-skilled contact service agents undergo extensive training for effective and dynamic customer service.
A proactive approach to order taking and inquiries regarding deliveries, accounts, promotions and products with minimal transfers and delays has been adopted. This fantastic modern technology allows for access to detailed information with measurable service standards.